Refund and Returns Policy

Thank you for shopping at Dilip Salunke – Silver & Gold Diamond Jewellery. We want you to be completely satisfied with your purchase. If you are not satisfied or need to make a return, please review our return policy below:

1. Returns Eligibility:
   • You may return any unworn, undamaged, and unused item purchased from Dilip Salunke – Silver & Gold Diamond Jewellery within [number of days] days from the date of delivery.
   • The item must be in its original condition, accompanied by the original packaging, tags, certificates, and any other accessories or documentation provided with the purchase.
2. Non-Returnable Items:
   • For hygienic reasons and to maintain the integrity of our products, certain items are non-returnable. These items include pierced earrings, custom-made or personalized jewelry, and items that have been modified or altered at the customer’s request.
3. Return Process:
   • To initiate a return, please contact our customer service team within the specified return period. We will provide you with further instructions and a return authorization number (RMA).
   • The item must be securely packaged to prevent any damage during shipping. Please include the RMA number on the return package.
   • You are responsible for the return shipping costs, unless the return is due to our error or a defective product.
4. Refund and Exchange:
   • Once we receive the returned item and verify its condition, we will process your refund or exchange as per your preference.
   • Refunds will be issued to the original payment method used for the purchase. Please note that the original shipping charges are non-refundable.
   • Exchanges are subject to product availability. If the desired item is not available, we will issue a refund for the returned item.
5. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact our customer service team immediately. We will assist you in resolving the issue promptly.
   • Please provide detailed information and supporting evidence, such as photographs, to help us assess the situation and provide the appropriate solution.
6. Return Address:
   • 📍 2nd Floor, 17/132, Housing Bethi Colony,
     Udhna, Khatodara, Surat, Gujarat-395002 India. .

Please note that we reserve the right to refuse a return if the item does not meet the above criteria or if the return is initiated after the specified return period.

If you have any questions or need further assistance regarding our return policy, please contact our customer service team using the information provided below.

DILIP BALARAM SALUNKE
JEWELLERY MANUFACTURER

📍 2nd Floor, 17/132, Housing Bethi Colony,
Udhna, Khatodara, Surat, Gujarat-395002 India.
GSTIN: 24BCLPS5802C1ZR

📞 +91-9322419627
✉️ swz.dipak@gmail.com

Last updated: 22-05-2021